FAQs

Add items to your cart, press Checkout, enter your details and pay. You can check out without an account. Create one to track orders and keep your downloads in one place.

Write to us with your order number before it is packed and we will change or cancel it. Once it has shipped it cannot be changed, but you can return it within 7 days.

Open Track order in the Pages menu and enter the order number from your confirmation, for example DM-10482. Signed-in customers can also see it in Account, Orders.

Dhaka takes 1 to 2 days and the rest of Bangladesh 2 to 4 days after we confirm your order.

Delivery is ৳80 per order, and free on physical orders over ৳1,500. Digital goods have no delivery fee.

Physical products are delivered in Bangladesh only. Digital goods and services can be bought from anywhere.

In Bangladesh: bKash, Nagad, Rocket and cards through PayStation, plus cash on delivery for physical orders. Outside Bangladesh: card or PayPal, for digital goods, through Lemon Squeezy.

Yes, for physical orders in Bangladesh up to ৳50,000. It is not available when your cart has digital goods.

Try again or choose another method. If money left your account but the order shows pending, write to us within 24 hours with your order number and we will check with the payment provider.

Prices in taka are the prices you pay. For international digital orders, taxes are included in the price and handled by Lemon Squeezy where VAT or GST applies.

After payment, your files and license key appear in Account, Downloads. We also email you a copy. Nothing is shipped.

Yes. Open Account, Downloads and download as many times as you need, up to the download limit on your license.

The license is shown on the product page, for example Personal use. It covers one buyer. Free updates are included for 12 months unless the product says otherwise.

Digital goods are refundable only if the file is faulty or not as described and we cannot fix it within 7 days. Write to us with your order number.

Choose Basic, Standard or Premium and pay a 50% deposit. We start work, you review it, and you pay the balance when you approve the result.

Yes. Use Request a quote on the Services page. We reply within 24 hours with a price and timeline.

We send an invoice for Payoneer or bank wire. Online card payment is not used for services.

No. You need one only to track orders, keep downloads and licenses, and save addresses.

On the Sign in page press Forgot password and we will email you a reset link.

Open Account, Orders, choose the order and press Request a return. It is available once the order shows Delivered. See the Returns and refunds page for the full process.