On this page
- Return most physical items within 7 days of delivery.
- Items must be unused and in the original packaging.
- Refunds arrive 3 to 5 working days after we receive the item.
- Digital goods are refundable only if the file is faulty and we cannot fix it.
- Start a return in Account, Orders.
1What you can return
You can return most physical items within 7 days of delivery if they are unused, undamaged and in the original packaging with all tags and accessories.
Items that arrive damaged or are not what you ordered can always be returned, even if opened. Please keep the unboxing video.
2What we cannot take back
- Items that have been used, washed or altered.
- Beauty and grooming products that have been opened, for hygiene reasons.
- Gift cards and vouchers.
- Items missing their original packaging or accessories.
- Digital goods that work as described (see below).
3How to return an item
- Open your order.Go to Account, Orders, open the order and press Request a return. This is available once the order shows Delivered.
- Tell us why.Choose the items, pick a reason, and choose a refund or a replacement.
- Pack it.Put the item back in its original packaging with everything that came with it.
- We collect it.Our courier will call you to collect it, or you can drop it at a courier point we share with you.
- We check it.We inspect the item within 2 working days of receiving it.
4When you get your money back
Refunds are sent within 3 to 5 working days after we receive and check the item.
| You paid with | Refund goes to |
|---|---|
| Cash on delivery | Your bKash, Nagad or bank account (we will ask for details) |
| bKash, Nagad, Rocket or card (PayStation) | The same method you paid with |
| Card or PayPal (Lemon Squeezy) | The same method, handled by Lemon Squeezy |
The original delivery fee is refunded only if the return is our mistake.
5Replacements
If you prefer a replacement, choose it when you request the return. We will send the new item once we have received the old one, subject to stock.
6Digital goods
Because digital goods cannot be handed back, they are refundable only if the file is faulty, corrupted or does not match its description and our support cannot fix it within 7 days of purchase.
Write to us with your order number and a short description of the problem.
7Services
The deposit (50%) is non-refundable once work has started. If we cannot deliver what we agreed, we refund what you paid in full. The balance is paid only when you approve the work.
8Need help with a return?
Use the Contact us page and include your order number. We reply within 24 hours.